Shipping policy

Shipping Policy

Last updated: July 25, 2026

This Shipping Policy explains how BG Film Lab LLC (“BG Film Lab,” “we,” “us,” or “our”) handles merchandise shipments, customer film sent to our lab, and the return shipment of processed negatives.

Shipping Destinations

BG Film Lab currently ships only to addresses within the United States, including Alaska and Hawaii.

International shipping is not currently available.

Local pickup is not currently offered.

We may be unable to ship to certain restricted, incomplete, or otherwise undeliverable addresses.

Merchandise Order Processing

Merchandise orders are generally packed and transferred to the carrier within one to two business days after payment is received.

Business days exclude Saturdays, Sundays, and U.S. federal holidays.

Order-processing times do not include carrier transit time. Processing may take longer because of:

  • High order volume;
  • Severe weather;
  • Holidays;
  • Payment review;
  • Address verification;
  • Inventory discrepancies;
  • Carrier interruptions; or
  • Other circumstances reasonably outside our control.

If we are unable to fulfill an order, the affected item or order will be canceled and refunded to the original payment method.

Shipping Methods

Merchandise orders are generally shipped through the United States Postal Service.

USPS Ground Advantage is our standard ground-shipping method unless another eligible service is displayed and selected during checkout.

Delivery dates shown at checkout or provided by the carrier are estimates and are not guaranteed arrival dates.

Carrier transit time begins after the package has been transferred to and accepted by the carrier. Creating a shipping label does not necessarily mean the carrier has possession of the package.

Shipping Charges

Shipping charges are calculated and displayed during checkout.

Charges may be based on:

  • Order value;
  • Eligible products;
  • Package weight;
  • Package dimensions;
  • Shipping destination;
  • Carrier rates; and
  • Available shipping promotions.

Customers are responsible for reviewing and accepting the shipping charge before completing an order.

Free Ground Shipping Offer

Orders containing at least $50 in qualifying merchandise may be eligible for free USPS Ground Advantage shipping.

The following conditions apply:

  • The qualifying merchandise subtotal must be at least $50;
  • Taxes and shipping charges do not count toward the $50 threshold;
  • The offer cannot be combined with other offers or discounts;
  • The maximum shipping discount is $8;
  • Shipping rates exceeding $8 do not qualify for the free-shipping promotion; and
  • The offer applies only to eligible USPS Ground Advantage shipping options displayed at checkout.

If the available shipping rate exceeds $8, the order will not receive the free-shipping discount.

BG Film Lab may modify or discontinue this offer for future orders at any time. The offer shown and applied at checkout will control the applicable order.

Tracking

When tracking is available, customers will receive a shipment-confirmation email containing the tracking number.

Tracking may take time to update after a label is created or after the package is transferred to USPS.

Customers are responsible for providing a valid email address and reviewing spam or filtered folders if a shipment notification is not received.

Shipping Addresses

Customers are responsible for providing a complete and accurate shipping address during checkout, including any required apartment, suite, unit, or building number.

Please contact BG Film Lab immediately if an address correction is needed. We will make reasonable efforts to update the address before shipment, but address changes are not guaranteed after fulfillment has begun.

For fraud-prevention purposes, we may refuse to redirect an order to a substantially different address. We may instead cancel the unshipped order, issue a refund, and require the customer to place a new order.

BG Film Lab is not responsible for delays, losses, or additional shipping costs caused by an inaccurate or incomplete address supplied by the customer.

Order Cancellations

Customers may request cancellation before an order ships.

Cancellation requests are not guaranteed because orders may enter fulfillment shortly after they are placed.

Orders cannot be canceled after shipment.

If an eligible unshipped order is canceled, the amount paid for the canceled merchandise and any applicable shipping charges will be refunded to the original payment method.

Inventory and Backorders

BG Film Lab does not accept backorders.

All merchandise is offered subject to availability. Although we make reasonable efforts to maintain accurate inventory, an unavailable item may occasionally be purchased because of simultaneous orders, inventory errors, damaged stock, or technical issues.

If an unavailable item or backorder is placed successfully, the affected item will be canceled and refunded to the original payment method.

We will not substitute another film stock, camera, accessory, quantity, or product without the customer’s approval.

Packages Returned to Sender

Packages may be returned to BG Film Lab because of:

  • An incomplete or incorrect address;
  • Refused delivery;
  • Failure to claim the package;
  • Carrier delivery restrictions; or
  • Other delivery problems.

When a merchandise package is returned to BG Film Lab, the merchandise purchase will be refunded to the original payment method after the returned package has been received and inspected.

Original shipping charges may be nonrefundable when the return resulted from an incorrect address, refused delivery, failure to claim the package, or another circumstance attributable to the customer.

Any refund or deduction will remain subject to applicable law and our Refund, Return, and Service Policy.

Customers who still want the merchandise must place a new order using a correct and deliverable shipping address.

Delayed or Lost Packages

For purposes of contacting BG Film Lab and beginning a lost-package review, a shipment may be considered potentially lost when it has not been delivered within 14 calendar days after carrier acceptance.

The 14-day period begins when the carrier first records possession of the package, not when the shipping label is created.

A package exceeding this period is not automatically eligible for a refund or replacement. BG Film Lab may first review the tracking information and initiate a carrier inquiry or claim.

Customers may be asked to:

  • Confirm the delivery address;
  • Check with household members or neighbors;
  • Check the delivery location and surrounding area;
  • Contact the local post office;
  • Provide requested documentation; or
  • Cooperate with a carrier investigation.

Approved claims may result in a replacement, refund, store credit accepted by the customer, or another remedy required by law.

Packages Marked Delivered but Not Received

If tracking shows that a package was delivered but it cannot be located, the customer should:

  • Confirm the shipping address;
  • Check all entrances, porches, mailboxes, parcel lockers, and other delivery locations;
  • Ask household members, neighbors, building staff, or property management;
  • Contact the local post office; and
  • Allow a reasonable period for an early or inaccurate delivery scan to resolve.

Customers should contact BG Film Lab promptly if the package still cannot be located.

Packages marked delivered are reviewed individually. A delivered tracking scan does not automatically guarantee a refund or replacement, and any remedy will depend on the tracking record, available delivery evidence, carrier findings, payment-provider requirements, and applicable law.

Damaged Packages, Missing Items, and Incorrect Orders

Customers should inspect merchandise promptly after delivery.

If a package arrives damaged, contains a missing item, or contains an incorrect product, contact BG Film Lab within seven calendar days after delivery.

Please provide:

  • The customer’s name;
  • The order number;
  • A description of the issue;
  • Photographs of the merchandise;
  • Photographs of the shipping box;
  • Photographs of the internal packaging;
  • A photograph of the shipping label; and
  • Any other information reasonably requested.

Customers must retain the merchandise, shipping box, packing materials, and shipping label while the claim is reviewed.

BG Film Lab may require inspection or return of the merchandise before issuing a replacement or refund.

Approved claims will be handled in accordance with our Refund, Return, and Service Policy.

Photographic Film and Temperature Exposure

Photographic film is sensitive to prolonged exposure to heat, moisture, and other environmental conditions.

Customers should monitor tracking and retrieve delivered packages as soon as reasonably possible. Packages should not be left for extended periods in direct sunlight, hot mailboxes, vehicles, outdoor parcel lockers, or other areas exposed to extreme temperatures.

BG Film Lab does not offer temperature-controlled shipping.

Normal carrier transit does not necessarily damage photographic film, and a package feeling warm at delivery does not by itself establish that the film is defective.

After delivery, customers are responsible for storing film appropriately and following any storage guidance provided by the manufacturer.

Shipping Film to BG Film Lab

Customers are responsible for securely packaging and shipping film to BG Film Lab.

We strongly recommend:

  • Using a trackable shipping service;
  • Retaining the tracking number and mailing receipt;
  • Placing film inside a protective bag or inner mailer;
  • Using durable outer packaging;
  • Sealing the package securely; and
  • Clearly identifying the associated order when requested.

BG Film Lab is not responsible for film that is lost, stolen, delayed, misdirected, exposed to damaging conditions, or damaged before confirmed delivery to our lab.

A mailing receipt or created label does not establish that BG Film Lab has received the film.

Film is considered in our possession only after it has been delivered to and accepted at our designated receiving address.

If BG Film Lab provides a prepaid shipping label, the package remains in the carrier’s possession during transit. Providing a label does not transfer physical possession of the film to BG Film Lab before delivery.

Prepaid Return Labels for Film Processing

Some orders or promotions may include access to a prepaid label for mailing film to BG Film Lab.

Prepaid labels:

  • May be used only for eligible film-processing shipments sent to BG Film Lab;
  • Must be used with the carrier and service shown on the label;
  • May be subject to weight, size, packaging, and expiration limitations;
  • May not be altered, duplicated, transferred, or used for unrelated items; and
  • May result in additional charges if used with an oversized, overweight, or ineligible package.

Customers should retain the carrier acceptance receipt and tracking number.

If a prepaid label is no longer valid, customers should contact BG Film Lab before mailing the package.

Return Shipping of Negatives

Negative return is optional and must be selected during checkout.

When negative return is purchased, processed negatives will be shipped to the address associated with the order unless BG Film Lab accepts another address before shipment.

Negative returns are sent through USPS.

Customers are responsible for confirming that their return address is complete and accurate.

Carrier transit times are estimates and begin after the negatives are transferred to USPS.

Negatives may be cut and sleeved according to the service selected or BG Film Lab’s standard workflow.

If the customer does not select negative return, the negatives may be discarded after scan delivery and any stated retention period in accordance with our Terms of Service and Refund, Return, and Service Policy.

Carrier Delays and Events Outside Our Control

BG Film Lab is not responsible for delays caused solely by circumstances outside our reasonable control, including:

  • Severe weather;
  • Natural disasters;
  • Carrier disruptions;
  • Transportation interruptions;
  • Labor disputes;
  • Government action;
  • Public-health emergencies;
  • Holiday shipping volume;
  • Utility or internet outages; or
  • Other comparable events.

This section does not eliminate any right to cancellation, notice, replacement, or refund required by applicable law.

Policy Relationship

This Shipping Policy should be read together with our:

  • Terms of Service;
  • Refund, Return, and Service Policy; and
  • Privacy Policy.

If a specific product listing or checkout message contains additional shipping terms, those terms also apply to that order.

Contact Us

Questions or claims regarding shipping should be sent to:

BG Film Lab LLC
Email: seth@bgfilmlab.com

Please include your name, order number, tracking number, and a clear description of the issue.